When is latency testing used?

The latency test allows you to proactively measure and benchmark audio delays, and, with repeated testing, spot where there are variations over time.

A long delay in audio being received (or a highly variable delay) can have a severe impact on customer experience, especially in a conferencing scenario where larger numbers of people are trying to speak at once. The latency test allows you to proactively measure and benchmark this delay, and, with repeated testing, spot where there are variations over time. Data generated enables you to make informed routing decisions which have a positive impact in reducing latency values.