Spearline have four alert types available.
We have a number of alert types available depending on your unique requirements and business needs.
- Fail Alerts
- Follow-up Alerts
- Quality Alerts
- PESQ Drop Alerts
- Usage Alerts
Fail Alerts
With these alerts you can specify the following:
- The specific number or group of numbers to be alerted on.
- What fail states you would like to be alerted on (eg. busy, silence on the line, disconnected, etc...)
- If you only want to be alerted when call failures happen on PSTN phone lines, GSM phone lines, or both.
- The snooze interval whereby after an alert has been sent, you won't get another alert on a failed number until the snooze period has expired.
- The maximum amount of alerts you would like to receive.
- If you only want to receive an alert after X amount of tests for a number that has failed.
- If you would like to be alerted by email, phone or SMS message.
- Test frequencies through the number or campaign area of the platform
Follow-up Alerts
With follow-up alerts, you specify the following:
- The contacts which you would like to be alerted.
- If you would like to test alternative numbers, to give you a picture of the wider problem, to aid the troubleshooting process and assist in capturing the whole problem and not just part of the problem. The number that triggered the follow-up policy does not have to be the number that is tested.
- How many levels of follow-up tests you would like to run, and how many tests you would like to run on each level.
- If you would like to set up follow-up policies so that levels of testing can finish early under certain criteria. This criteria could be ‘at least one test has failed’ from the previous level. This lessens the risk of running useless tests on numbers that are not failing, saving you time and money.
- How many follow-up tests you would like to run when a number has been marked as “busy”, “silence on the line”, “disconnected”, etc. by Spearline.
- The snooze interval. After an alert has been sent, you won’t receive another alert on a failed number until the snooze period has expired.
- The maximum number of alerts you would like to receive.
- How often, after a fail state is identified, you would like to run these tests again e.g. two every minute.
- If you would like to split the tests into mobile and / or fixed-line.
- If you would like a report sent at the end of a level on the following conditions:
(a) Always
(b) Never
(c) If one or more tests failed
(d) If all tests failed
(e) If one or more tests failed the same as the parent test
(f) If all tests failed the same as the parent test
Quality Alerts
Quality alerts work in the same way as our fail alerts, the only difference is that you specify a PESQ quality score threshold, and if the test is scored under this threshold, you will be alerted. Our support team will personally verify poor quality tests before an alert is sent and this alert is available by phone, email or SMS message.
PESQ Drop Alerts
The PESQ drop alert is sent when an average PESQ score for a given period of time falls below a predetermined threshold. You will have the option of setting up daily, weekly, or monthly alerts. These alerts will use a custom value, the Spearline country benchmark, or the previous time period average as the threshold.
Usage Alerts
The usage alert is sent to alert you by email when a certain percentage of your agreed minimum monthly commitment of usage has been reached. This enables you to keep track of your monthly usage and avoid paying for tests outside of your contractual obligations.