As VoIP calls are so reliant on internet connections, it is virtually impossible to completely eliminate disruptions caused by latency. There are however a number of measures you can take to reduce latency and improve your organisation’s VoIP calls:
Upgrade or replace slow networking equipment and devices.
Prioritize your network traffic based on the applications that are most important. For example, prioritize voice or video traffic. Consider investing in a VOIP-priority router, as downloading a large file while you’re on a call can significantly impact call quality.
Keep your devices up-to-date as this will help to ensure that there are no defects in the operating system causing packet loss.
Improve or change your routing.
If your data packets have to take two or more unnecessary journeys to reach their destination, then it makes sense to look in to changing or improving your routing.
The data generated from the Spearline tests allows you to make informed routing decisions which have a positive impact in reducing latency values.
Invest in sufficient bandwidth and choose the right Internet Service Provider (ISP).
Ensure your internet connection has adequate bandwidth for your calls and level of network usage. The transportation of voice packets requires particular internet protocols that your internet service provider may not provide. For businesses that have up to 10 phones in use at any given time, cable high-speed internet providers generally offer “business class” service that is configured for VOIP traffic.
Implement Spearline’s latency test.
Our latency test replicates your customers' call flow allowing you to quantify the amount of latency your customers experience. The Spearline latency test allows you to proactively measure and benchmark any delay, and, with repeated testing, spot where there are variations over time.
Find out more about the Spearline latency test and how to set it up in your organization here