What are the benefits of conference call forward testing?

Identify issues with your conferencing platform via specific user call paths.

  • Identify issues with your conferencing platform via specific user (customer) call paths.
  • Measure and quantify your customers’ experience when accessing your services.
  • Identify conference connectivity or audio quality issues, with clear steps to resolution, before they significantly affect your customers experience.
  • Provides data enabling you to make more informed call-routing and carrier-sourcing decisions.