Spearline uses DTMF tones to navigate your IVR system to a pre-loaded audio WAV file. This is then measure based on how much the signal has been degraded from the original.
- The Spearline in-country server dials your Toll or Toll Free contact number using standard ISDN phone lines provided by local carriers in-country (this replicates your customers experience).
- Once connected, Spearline sends a DTMF tone which your IVR system is configured to recognize. Using this, the IVR connects the call to a pre-loaded audio WAV file which is then played back over the line.
- The audio is recorded on the Spearline server and then analyzed to generate an audio quality score.
- When issues are found, Spearline alerts you immediately and provides you with the call detail records needed to have the issues resolved.