FAQ

Please read our FAQ section to find answers to our most frequently asked questions.

• Can you access premium numbers?
• Are there any restrictions on Voice Assure Realtime testing?
• What is the longest call duration on Voice Assure Realtime?
• Can PESQ testing be set up using the Voice Assure Realtime app?
• Will the full Call Detail Records still be available alongside the .wav file when downloading?
• When you download the file, what file format is it in?
• Can you allow different users, different levels of access to Voice Assure Realtime or Automated?
• I am unable to log in to the platform. How can I log in?
• When importing numbers to the platform I’m receiving an error message. What are the criteria for importing numbers to the platform?
• How do I know what user permissions I have been given?
• I’m receiving *Temporarily Unable to Test* message when dialling India, China or UAE numbers through the Voice Assure Realtime. Can you help me locate the call recording?
• I am unable to load the dashboard when I am using Internet Explorer. Can you help?
• I'm trying to research a call on the dashboard report and I need to know what time zone the system is using on the dashboard. How can I check which timezone is being used?
• What are number restrictions - Do you have a list of them?
• My campaign did not run. Can you help?
• Can I be alerted when my tests fail?
• Is mobile testing available on Voice Assure Realtime?
• Is there a different price rate to test numbers across mobile networks compared to landlines?